020 7701 2515

FAQ

How do I change my details?

When you sign in to your account, click the Settings app. Here you can change your password, contact details, and even how you’d prefer us to contact you. If you forget your password, don’t worry it happens to all of us! You can get a reminder by clicking the forgotten your username or password link on the sign in page.

 

Where’s my order?

You can view your recent orders in the Orders app in your account. This will show your current orders in progress and your completed orders. You can check the progress of current orders here, and you can create reorders of old jobs using the same graphic files.

 

How much does delivery cost

All our prices include collection from your local studio, for our guaranteed turnaround times. However, if you need it delivered to a different address or you need it delivered sooner than our guaranteed turnaround times, we can provide this service at an extra cost. Read more about delivery and collection.

 

How Can I pay?
We are happy to accept payment in the form of debit cards or cash. We also take credit cards. We require full payment before we start work. All our online payments are conducted through one of our trusted and secure online payment gateways PayPal or Stripe.

 

How can I contact you?

You can contact us directly and in person by visiting our store. However, we’ve also made a contact form that you can fill out for technical difficulties or sales enquiries. Just visit our contact us page.

 

What are your product range?

You can contact us via our contact us page. When you click on the map, you’ll be shown an overview of our opening times. We can process your orders online at any time, but our guaranteed turnaround only includes working days.

 

How do I find the products I’m looking for?

We’ve tried to make it easy for you to find the right product for your needs. You can see our full product range. These products are shown in popularity order. Once you click on a product, you can customise the printing options or upload your design depending on how thick you want the paper to be, or whether you want any extra finishing options like cut-out shapes for your design. Finally, you can select products by clicking Place a new order now on your account dashboard.

 

When I reorder, will my product be exactly the same?

That depends, do you want it to be the same? When you reorder a job, you can pick whether you want us to use the same files you uploaded before, whether you want to upload a new file, or whether you want us to make a few changes for you. If you used one of our templates, you can make any necessary changes to the text or images yourself.

 

How is my product printed?

We print every order with High Definition Reproduction (HDR), through our world-class production hub. This means your photos and text will be printed so clearly you’ll want to lick them! Your information and design are kept in confident.


How environmentally friendly are you?

We take every measure to reduce print waste and improve our environmental impact. we have recycled options on Leaflets, Letterheads and Compliment Slips, all made from 100% post-consumer waste. You can click here to read our green policy.

 

How do I upload my files?

If the product you selected needs you to upload a file, we’ll ask you to upload it before you add it to your basket.

 

What type of files can I upload?

We accept PDF documents for uploads, and recommend that you create the file using Adobe InDesign. We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to make the most of our high-standard production machinery

 

 

How do I place an order online

We’ve tried to make the process of ordering online easy, so you simply find the product you want in our product range and add it to your basket. We then let you configure your order so the printing and finishing of the product is best for the job at hand. Finally you pay through our secure check out service.

 

What happens after I placed an order?

If you’re using one of our designs, we’ll start work as soon as you checkout. If you’ve uploaded your own file for print, we’ll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it. After that our process is almost totally automated, for reliable and robust service. You can even check the progress of your order in the Orders app as part of your account.

 

How quickly is your delivery?

We’ll work as quickly as you need us to. Each item has a fast guaranteed turnaround – add it to your basket to see what’s available. Choose the service level you need, which sets how quickly we work – our priority service is fastest. If you’re not in a rush, save money with our economy service.

 

 

What delivery options are available?

Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if “1 in a 100″ is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You’ll see these in your shopping basket.

 

Can I deliver to a different address?

Absolutely. When you checkout, you can choose to deliver to your invoice address, any alternative from your address book, or a new delivery address you enter there and then.

 

How much are your products?

We have a large product range with lots of different prices. Search our products & prices to find the product you’re interested in and we’ll let you know the price before you add it to your basket. Generally speaking, our prices are low and our quality is high. Don’t believe me, read our customer reviews and see what other people like you think of our service.

 

Where do you deliver to?

We can deliver to anywhere in the UK. If you need a delivery further afield, please contact us.

 

 

How is my order packaged?

Your order will be despatched in secure packaging. If you want to receive the order in plain packaging, we charge a small cost for setting up our production process differently.

 

I have a question about my invoice/payment, what should I do?

Please contact us if you have a question about an invoice or payment you’ve made.

 

Why am I being charged VAT?

Since we sell to lots of different businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate.

VAT

How do I get a VAT invoice?

Once your order has been dispatched, you will be emailed a VAT invoice. If you need an invoice for an older order, please call us on 02077012515 and we will arrange for a copy of your invoice to be sent through to you.

Why do I have VAT on my order?

Some types of printing are subject to VAT dependent on the content of the artwork being printed on them. For example, a flyer is normally zero rated, however if the artwork being printed onto it contains a form, or could be deemed to be a voucher (e.g. bring this flyer with you and receive 10% off your meal) then the item becomes standard rated, and VAT will have to be charged on it.

All business stationery, posters, roller banners and exhibition stands are subject to VAT.

This is only a small snippet of the VAT rules for printed products for more information please see the following government website www.gov.uk/business-tax/vat

What VAT rates will I be charged?

The current VAT rate for standard rated printed products is 20%.

 


Is my payment secure?

All online payments are made via one of our secure payment gateways; Worldpay, PayPal or Stripe. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK’s second-largest bank. PayPal and Stripe are also leading online payment provider. Please note that none of our payment gateways ever divulge your credit card information to anyone, including us, so you can rest assured that your billing details are safe

 

There is something wrong with my order, what do I do?

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

 

Can I cancel my order?

Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

 

I’ve noticed a mistake, can I change my order?

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.